Survivor Holding Company works with families and institutions to safeguard handwritten letters, vintage photographs, and spoken memories through careful digitization, conservation assessments, and structured legacy documentation. Our archival team ensures that the stories you hold dear remain accessible, organized, and protected for years to come.
Archival materials assessed
12,400+
Oral history sessions recorded
380+
This profile page keeps your personal details, account status, and quick actions in one place. Whether you are managing an ongoing digitization project, reviewing a legacy book draft, or scheduling an oral history session, everything you need is listed here for easy access.
Your account is active and ready. From this page you can update your contact information, view the progress of current preservation work, and reach out to our archival team with any questions about your family history documentation.
Your profile is verified and in good standing. All active projects, including document digitization and legacy book preparation, are progressing on schedule. You will receive updates at each milestone.
Your name, email address, and phone number are stored securely. Keeping these details current ensures that our archivists can reach you with important updates about your family archive and any conservation recommendations.
From this section you can edit your profile, review project timelines, or contact our team directly. If you need to add new materials to an ongoing digitization project, the team is ready to assist.
Each preservation project you have commissioned is tracked separately. This includes photo digitization batches, oral history recordings, and legacy book chapters. A summary of recent activity appears on your dashboard.
Our archivists are available to answer questions about storage conditions, handling fragile materials, or expanding your family history documentation. Reach out through the contact page and we will respond within two business days.
Every document, recording, and photograph entrusted to us is protected through layered access controls, encrypted transfers, and documented incident response procedures. We treat your family's history with the same rigor we would apply to our own records.
Only authorized staff members can view or modify your archival materials. Each project is assigned a dedicated team with individual credentials, and every access event is logged. Clients receive read-only links for review, never direct editing rights.
All digitized files are stored on encrypted servers with redundant backups in separate geographic locations. When we send previews or final deliverables, transfers use secure channels with expiration dates, so your materials never linger in an inbox.
Payments are handled through PCI-compliant processors, and we never retain your card information on our systems. Invoices and receipts are issued through encrypted email, and payment records are kept separate from your archival files.
If a breach or unauthorized access is detected, our response team follows a documented procedure: isolate the affected system, assess the scope, notify affected clients within 72 hours, and provide a written summary of corrective actions taken.
Original documents and photographs are kept in a locked, climate-controlled facility with restricted access. Entry is logged and monitored, and materials are handled only by trained conservators using proper archival techniques.
Before we release originals or share sensitive files, we verify the requester's identity through a two-step confirmation process. This applies to both digital deliveries and physical pickups, ensuring your materials only reach the right hands.
If you have questions about how your materials are protected, contact our team at info@survivorholdingcompany.com or call +60 18 865 9454.
We hear the same concerns again and again: what to keep, how to store it, and whether digitizing will damage the originals. Here are clear answers based on our daily work with personal collections.
If your situation is more specific, we are happy to look at your materials and give a conservation assessment without obligation.
Keep anything with a clear story attached: letters, diaries, photographs with names or dates on the back, and objects that appear in family stories. Duplicates, faded receipts, and unlabeled prints usually do not add enough context to justify the storage space. When in doubt, keep the item and let us help you decide during a conservation assessment.
No, not if it is done properly. We use flatbed scanners with no auto-feed, so each print stays flat and untouched during the scan. The original is never bent, stapled, or exposed to bright light for more than a few seconds. After scanning, we return the originals in acid-free sleeves so they stay protected.
A shoebox of about 200 photographs usually takes two to three working days. A larger collection with letters, albums, and loose documents can take one to two weeks. We work in batches and give you a clear timeline before we start, so you know exactly when to expect the digital files.
We do not keep your originals. Our job is to digitize and organize them, then return everything to you with recommendations for climate-controlled storage. For fragile items, we can suggest archival boxes and sleeves, but the physical collection stays in your hands.
Yes. We bring professional lapel microphones, a portable recorder, and a quiet setup to your home or another location of your choice. We also prepare a question list based on your family's history, so the session feels like a conversation rather than an interview.
You receive high-resolution TIFF files for preservation and JPEG copies for everyday viewing. We also create a simple folder structure with clear names, so you can find any document or photo without a special software. If you want a searchable index, we can add a spreadsheet or a PDF catalog.
From fragile paper documents to aging magnetic tape, each family collection requires a different approach. Our team assesses the condition of your materials, recommends the right storage environment, and builds a preservation plan that respects the original format while making it accessible for years to come.